Delivery and Returns
Coronavirus Information
During this period of unrest caused by coronavirus, we wish all of our customers well. At this time, we will continue to dispatch orders as per the information below. However, as the situation evolves, we may need to adapt the lead times we offer on our delivery and returns. We take the wellbeing of our staff very seriously so we hope that you understand this.
We will detail any change of service here:
- Due to office closures, collections will only occur twice weekly
- Returns may take a little longer to process than normal. Please retain your proof of postage receipt until your return has been actioned.
If you need any help, or have any problems returning your order to us, please get in touch here.
Take care,
Work Kit Girl
Delivery
We aim to dispatch all orders made before 12pm Monday to Friday*, on the same day. This includes Next Day Delivery orders. Orders made on a weekend will be processed the next working day. *Excludes Bank Holidays
We will always choose the best courier for your delivery location.
You should receive a tracking number when your order is dispatched. However not all of our orders are sent with a tracked service. Delivery services to the UK are most commonly untracked 48 hour delivery. If you still haven't received your order 5 working days after your order was confirmed as dispatched, please get in touch here.
UK Delivery
We offer FREE Delivery for all UK orders (over £20)!
| Service | Time (Working Days) | Price (GBP) |
| UK Standard Delivery | 2-3 |
£3.00 on orders under £20 |
| UK Next Day Delivery* | 1 | £5.50 |
*Not available for BT postcodes, Guernsey, Jersey and Isle of Man. These will be sent with Royal Mail. Orders made after 12pm will be sent the following working day. Saturday isn't counted as a working day so orders for next day delivery made before the cut off on a Friday will be sent the following Monday (excl. Bank Holidays).
International Delivery
The table below provides a guide for the timeframes and prices for countries other than the UK.
Prices for Europe and Rest of World are based on the combined weight of your order. Please see prices at the checkout.
| Service | Time (Working Days) | Price |
| United States and Canada | 2-3 | From £20.00 |
| Europe (see list of countries below) | 2-7 |
From £11.00
|
| Rest of World | Varies | From £13.00 |
Europe
| Country |
| Austria |
| Bulgaria |
| Croatia |
| Cyprus |
| Czech Republic |
| Denmark |
| Estonia |
| Finland |
| Greece |
| Hungary |
| Ireland (Republic of) |
| Italy |
| Latvia |
| Lithuania |
| Malta |
| Poland |
| Portugal |
| Romania |
| Slovakia |
| Slovenia |
| Spain |
| Sweden |
Customs/Duty
Please be aware that Work Kit Girl does not have any control of any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to the country.
We will accurately declare the value of orders made. The buyer is responsible for any duty charges.
Returns
All return costs are to be covered by the customer. We suggest you use a recorded service and retain a proof of return retain until your return has been actioned.
Our returns address is:
Work Kit Girl Returns
Danielle House,
Ledson Road,
Wythenshawe,
Manchester
M23 9GP
United Kingdom
Refunds
We will endeavour to process your return within 1 business day of receipt - if a refund is requested this will be issued immediately but may take up to 5 business days to show on your account information. For refunds to PayPal, PayPal may hold your funds for a short period before they can be withdrawn/used again.
Exchanges
Please detail the product you would like as an exchange noting the style, colour and size. There will be no additional charges for the delivery of your exchange.
We are only able to process exchanges for items of the exact same value of the original order. If a partial refund or further payment is required for the exchange item, we will contact you to let you know we've refunded your order in full and kindly ask you to make a new order for the item you had requested as an exchange.
If it is the case that the requested item, acting as an exchange, is not in stock when we come to process your return, we will action a refund for your order.
If you would like the exchange quickly, we suggest you place a new order and then send the original pair back to us with your completed returns form and we will refund you on receipt of the original order.
Christmas Returns
Over Christmas, we extend our returns policy as we know items are being given as gifts. If you purchase from October 15th - 24th December, you will be able to return your item up until 31st January. Unwanted Christmas gifts can be exchanged for other goods.
Returns Terms and Conditions
Unworn Returns
We understand that there is a possibility that you may need to return your order. To help you with this, we have a 30 day returns policy for all orders. We ask that the product is unworn, and is in re-sellable condition.
Worn Returns
Unfortunately, we are unable to offer refunds on non-faulty products that have been worn or used. For hygiene reasons, we are unable to accept underwear or hosiery that has been removed from its original, sealed packaging. Before wearing your item, please make sure that they fit properly. If you find they don't fit at a later stage, we will be unable to offer a refund. Any non-faulty products that are returned to us in a worn condition will be disposed of and the cost of the item will be retained as a disposal charge. If you believe your item to be faulty please see the section below "Faulty Returns".
Faulty Returns
We check all orders that we dispatch for quality but we do understand that occasionally the odd order may slip through our stringent checks.
Within 30 Days or Unworn
If you receive a faulty product or find the product to be faulty within the first 30 days of receipt, you should return the item to us using the below returns procedure. Please make sure to note that the product is faulty on the returns paperwork (it's helpful if you tell us what the fault is too!)After 30 days
Please contact us about the nature of the fault before returning the item to us.